Scenario
Neighbours and the Priority Services Register: planning for extra support
Household includes or supports someone who needs extra help
If someone relies on electricity for medical equipment, or needs help to leave home, preparation is mostly services and contacts, not gadgets.
Priority Services Register
In England, Scotland and Wales, ask your gas, electricity and water suppliers about the Priority Services Register so they know you may need extra support. In Northern Ireland these are typically called Customer Care Registers—confirm with your supplier.
Paper plans and telecare
Keep a written medication list and device instructions. Ask telecare or device providers how equipment behaves in a power cut. Landline-dependent alarms may need a backup solution from the phone provider.
Neighbours
When it is safe, check on people who may need help. Swap phone numbers in advance. Share factual updates from official sources only.
Sources
- Priority Services Register
- Prepare – Get prepared for emergencies
- Prepare – Power cuts
- Ready Scotland – Emergency plan
Last reviewed 14 November 2026. Re-check campaign URLs before major updates.